We hear the complaint more and more frequently in various forms. But most of the time, it starts with “Kids these days ...”
The complaint revolves around teenagers – and sometimes covers an entire generation – and their phones. “Their heads are buried in the phones” … “They don’t know how to interact with people” … “They have no social skills.”
Once we learn that most of the people being criticized actually can communicate, they just do it differently now, we can start to explore ways to effectively reach them. Adopting their chosen method of communicating is a great start.